Software and ERP implementation
Lead the end-to-end ERP implementation for the entity: scoping workshops, business process mapping, gap analysis, configuration, data migration, testing, training, go-live and hypercare.
Act as the internal owner of implementation projects rather than relying entirely on external consultants.
Coordinate all phases of implementation, including requirements gathering, process mapping, solution assessment, vendor selection, gap analysis, configuration, development, testing, data preparation, training, go-live and post-implementation support.
Work with manufacturing, quality, supply chain, warehouse, procurement, finance, human resources and management teams to understand operational requirements and translate them into practical software solutions.
Ensure that selected applications support the company’s business processes without creating unnecessary complexity or excessive customization.
Challenge software vendors and implementation partners constructively and ensure that agreed deliverables, timelines, costs, and quality standards are respected.
Own master data quality: item masters, BOM structures, partner records, and chart of accounts alignment with group standards.
Specify and coordinate integrations between ERP and surrounding systems: Azure-hosted services, the Microsoft Fabric data platform, Entra ID single sign-on, document management, third-party logistics, and laboratory systems.
Write and maintain functional specifications, test scripts, standard operating procedures, and end-user documentation.
Run key-user training and actively drive user adoption after go-live.
Support Indian localisation requirements (GST, e-invoicing, e-way bill, statutory reporting) in coordination with local and group finance.
Contribute to the group ERP deployment to strengthen the global model rollout.
Business process digitalisation
Identify opportunities to digitalize, simplify, and automate business processes across the organization.
Help departments document and improve their processes before implementing them in software.
Translate operational requirements into functional specifications, user stories, process flows, and system requirements.
Evaluate whether business needs should be addressed through standard software functionality, configuration, integration, workflow automation, or custom development.
Promote a “standard first” approach while recognizing when specific development is genuinely justified.
Software development and technical coordination
Coordinate internal or external software development projects when specific tools, applications, interfaces, or extensions are required.
Define clear functional and technical requirements for developers and technology partners.
Review proposed solutions and ensure that developments are maintainable, properly documented, and aligned with the company’s architecture.
Be comfortable discussing application architecture, databases, APIs, authentication, hosting, security, and integration concepts with technical specialists.
Support the progressive development of internal capability for business software, integrations, automation, and digital tools.
Contribute to the future recruitment, coordination, and development of a software or applications team as the organization grows.
Data and reporting
Establish strong principles for master data governance, ownership, and quality.
Coordinate data preparation, cleansing, mapping, loading, and reconciliation during system implementations.
Ensure that applications generate reliable, structured, and accessible data for operational and management reporting.
Collaborate with the Group data team on integrations with Microsoft Azure, Microsoft Fabric, Power BI and other reporting or analytics platforms.
Testing, documentation and adoption
Prepare or coordinate functional specifications, configuration documents, test scenarios, validation records, operating procedures, and end-user documentation.
Organise and supervise system testing, user acceptance testing and issue resolution.
Train key users and support departments during implementation and go-live.
Actively drive user adoption and ensure that systems are effectively used after implementation.
Establish clear support, change managementand continuous improvement processes.
Project management and governance
Define implementation plans, milestones, budgets, responsibilities, risks, and dependencies.
Provide structured and transparent reporting to the Group CTO and project stakeholders.
Manage several software projects in parallel while maintaining clear priorities.
Escalate risks and delays early and propose practical corrective actions.
Maintain proper documentation, decision logs, system inventories, and version control.